:root{--ink:#17202a;--muted:#667085;--line:#e6e8ec;--paper:#fff;--bg:#f5f6f7;--accent:#111827;--soft:#f0f2f4;--good:#18794e;--warn:#b54708}
*{box-sizing:border-box} body{margin:0;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--bg);color:var(--ink)}
.drop-overlay{position:fixed;inset:0;z-index:20;display:none;place-items:center;background:rgba(17,24,39,.78);color:white;font-size:28px;font-weight:850;letter-spacing:-.02em;pointer-events:none}.drop-overlay.active{display:grid}.drop-overlay div{border:2px dashed rgba(255,255,255,.75);border-radius:14px;padding:46px 58px;background:rgba(255,255,255,.08)}
.topbar{height:82px;background:#111827;color:white;padding:17px 5vw;display:flex;justify-content:space-between;align-items:center}.topbar h1{font-size:22px;margin:2px 0 0}.eyebrow,.kicker{font-size:10px;font-weight:800;letter-spacing:.14em}.eyebrow{color:#b6beca}.status{font-size:12px;padding:8px 12px;border:1px solid #404957;border-radius:999px}.status.ready{border-color:#367a5d;color:#a9e6c8}.status.bad{border-color:#8e4a45;color:#ffc0ba}
.shell{max-width:1220px;margin:0 auto;padding:28px}.tabs{display:flex;gap:8px;margin-bottom:22px}.tab{border:1px solid var(--line);background:white;border-radius:8px;padding:10px 16px;font-weight:700;cursor:pointer}.tab span{display:block;font-size:9px;font-weight:500;color:#999}.tab.active{background:#111827;color:white;border-color:#111827}.tab.muted{opacity:.45;cursor:not-allowed}
.setup-panel{display:grid;grid-template-columns:1fr minmax(320px,480px);gap:18px;align-items:center;background:#fff8f6;border:1px solid #f0c4bd;border-radius:10px;padding:18px 20px;margin-bottom:22px}.setup-panel h2{font-size:18px;margin:0 0 4px}.setup-panel p{margin:0;color:#6b3b34;font-size:13px;line-height:1.45}.key-form{display:grid;grid-template-columns:1fr 120px;gap:8px}.primary.compact{padding:11px 12px}.key-message{grid-column:1/-1;color:#6b3b34;font-size:12px;min-height:16px}
.intro{display:flex;justify-content:space-between;gap:30px;align-items:end;margin:20px 0 24px}.intro h2{font-size:34px;letter-spacing:-.03em;margin:6px 0 0}.intro p{max-width:440px;font-weight:650;line-height:1.5;color:#424b57}.kicker{color:#77808e}
.grid{display:grid;grid-template-columns:minmax(260px,.7fr) 1.3fr;gap:18px}.panel{background:var(--paper);border:1px solid var(--line);border-radius:14px;padding:22px;box-shadow:0 2px 7px rgba(16,24,40,.03)}.panel h3{margin:0 0 18px;font-size:15px}.panel-title{display:flex;justify-content:space-between;align-items:start}.tag{font-size:10px;font-weight:800;letter-spacing:.05em;background:var(--soft);padding:6px 8px;border-radius:6px;color:#5e6570}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.compact-grid{grid-template-columns:1fr}label{font-size:12px;font-weight:750;color:#454d59;display:block}label small{font-weight:500;color:#89909a}input,select,textarea{width:100%;margin-top:7px;border:1px solid #d9dde3;border-radius:8px;padding:11px 12px;font:inherit;background:white;color:var(--ink)}textarea{resize:vertical}.wide{margin-top:14px}.panel-note{margin:16px 0 0;color:var(--muted);font-size:13px;line-height:1.5}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.registration-grid{grid-template-columns:.85fr 1.15fr}.form-submit{align-self:end}.rep-row{display:grid;grid-template-columns:1.2fr .7fr 1.2fr 70px;gap:10px;align-items:center;padding:12px 0;border-bottom:1px solid var(--line);font-size:12px}.rep-row.header{font-size:10px;font-weight:800;color:#77808e;text-transform:uppercase}.rep-row strong{display:block}.rep-row small{display:block;color:var(--muted);margin-top:3px}
.reporting-filters{display:grid;grid-template-columns:1.1fr repeat(2,.8fr) repeat(4,1fr);gap:12px;align-items:end}.kpi-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:18px}.kpi-card{background:white;border:1px solid var(--line);border-radius:10px;padding:16px}.kpi-card span{display:block;color:var(--muted);font-size:10px;text-transform:uppercase;font-weight:850;letter-spacing:.06em}.kpi-card strong{display:block;font-size:28px;letter-spacing:-.04em;margin-top:6px}.kpi-card small{display:block;color:var(--muted);margin-top:4px}.section-title{display:flex;justify-content:space-between;gap:14px;align-items:center;margin-bottom:12px}.section-title h3{margin:0}.inline-check{display:inline-flex;align-items:center;gap:6px;margin-left:12px;width:auto}.inline-check input{width:auto;margin:0}.lead-quality-panel{margin-bottom:18px}.lead-quality-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.lead-quality-grid article{border:1px solid var(--line);border-radius:8px;background:#fbfbfc;padding:14px}.lead-quality-grid span{display:block;color:var(--muted);font-size:10px;text-transform:uppercase;font-weight:850;letter-spacing:.06em}.lead-quality-grid strong{display:block;font-size:30px;letter-spacing:-.04em;margin-top:5px}.lead-quality-grid small{display:block;color:var(--muted);margin-top:2px}.lead-badge{display:inline-block;width:max-content;border-radius:999px;padding:5px 8px;font-size:10px!important;line-height:1;font-weight:900!important;letter-spacing:0!important;text-transform:none!important}.lead-badge.valid{background:#e8f5ee;color:#18794e}.lead-badge.invalid{background:#fff1d6;color:#8a4b0a}.lead-badge.review{background:#f0f2f4;color:#454d59}.lead-reasons{margin-top:12px}.lead-drilldown{margin-top:14px}.lead-drilldown h4{margin:0 0 8px}.report-row.lead-reason{grid-template-columns:1fr 90px 90px 90px;min-width:520px}.report-row.invalid-call{grid-template-columns:1fr .8fr 1fr 1fr 1.3fr 70px;min-width:760px}.chart{min-height:260px}.chart svg{width:100%;height:auto;display:block}.chart line{stroke:#d7dce3}.chart text{fill:#667085;font-size:11px}.chart path{fill:none;stroke-width:3;stroke-linecap:round}.volume-bars rect{fill:#dce8f7}.practice-line{stroke:#2563eb}.actual-line{stroke:#111827}.mini-chart{background:#f8f9fa;border:1px solid var(--line);border-radius:8px;padding:12px;margin-bottom:12px;color:var(--muted);font-size:12px}.report-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-top:18px}.report-table{overflow:auto}.report-row{display:grid;grid-template-columns:repeat(4,minmax(90px,1fr));gap:10px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line);font-size:12px;min-width:560px}.report-row.header{font-size:10px;font-weight:850;color:#77808e;text-transform:uppercase}.report-row.compare{grid-template-columns:1.2fr .7fr .8fr .7fr .8fr .8fr 1fr}.report-row.dimension{grid-template-columns:1.4fr .7fr .7fr .7fr .7fr .7fr .8fr}.report-row.recent-call{grid-template-columns:1.05fr .75fr .95fr .5fr 1.2fr 100px 68px;min-width:820px}.drill{cursor:pointer}.drill:hover{background:#fbfbfc}.limited{display:inline-block;background:#fff1d6;color:#8a4b0a;border-radius:999px;padding:2px 6px;font-size:10px;font-weight:800}.gap-box strong{font-size:34px;letter-spacing:-.04em}.gap-box p{color:var(--muted);line-height:1.5}.secondary.small{width:auto;margin-top:8px;padding:8px 10px;font-size:12px}
.calibration-layout{display:grid;grid-template-columns:330px 1fr;gap:18px}.title-actions{display:flex;align-items:center;gap:10px}.calibration-list{display:grid;gap:8px;max-height:680px;overflow:auto}.calibration-call{border:1px solid var(--line);background:#fff;border-radius:8px;padding:10px;text-align:left;cursor:pointer}.calibration-call.active{border-color:#111827;background:#f8f9fa}.calibration-call strong,.calibration-call span,.calibration-call small{display:block}.calibration-call span{font-size:12px;margin-top:3px}.calibration-call small{color:var(--muted);margin-top:3px}.calibration-outcomes{display:grid;grid-template-columns:1fr 1fr;gap:10px}.calibration-outcomes .outcome-box{margin-top:0}.calibration-outcomes .human{background:#f8f9fa}.calibration-compare{display:grid;grid-template-columns:.75fr 1fr 1fr;border:1px solid var(--line);border-radius:8px;overflow:hidden;margin:16px 0}.calibration-compare div{padding:10px;border-bottom:1px solid var(--line);font-size:12px;line-height:1.4}.calibration-compare div:nth-child(3n+1),.calibration-compare div:nth-child(3n+2){border-right:1px solid var(--line)}.compare-head{background:#f8f9fa;font-size:10px!important;font-weight:850;text-transform:uppercase;color:#77808e}.calibration-form h3{margin-top:22px}.check-row{display:flex;gap:8px;align-items:center}.check-row input{width:auto;margin:0}
.calibration-call.excluded-call{border-color:#f0c4bd;background:#fff8f6}.scoring-exclusion{display:grid;grid-template-columns:1fr auto;gap:12px;align-items:center;margin:16px 0;padding:14px;border:1px solid var(--line);border-radius:10px;background:#fbfbfc}.scoring-exclusion.active{border-color:#f0c4bd;background:#fff8f6}.scoring-exclusion p{margin:4px 0 0;color:var(--muted);font-size:12px}.exclusion-actions{display:flex;gap:8px;align-items:center}.drop-reason{grid-column:1/-1;display:grid;grid-template-columns:1fr 1fr 170px;gap:8px;align-items:end}
.drop-zone{height:206px;border:2px dashed #c9ced6;border-radius:12px;display:flex;flex-direction:column;justify-content:center;align-items:center;gap:7px;cursor:pointer;text-align:center;background:#fbfbfc;transition:.15s}.drop-zone.drag{border-color:#111827;background:#f0f2f4;transform:scale(1.005)}.drop-icon{font-size:26px}.drop-zone strong{font-size:17px}.drop-zone small{color:var(--muted)}.file-picker{width:auto;margin:0;border:1px solid #111827;border-radius:8px;background:#111827;color:white;padding:9px 12px;font-size:12px;font-weight:800;cursor:pointer}.paste-box{margin-top:14px;padding-top:14px;border-top:1px solid var(--line)}.paste-actions{display:grid;grid-template-columns:1fr 170px;gap:8px;align-items:end;margin-top:8px}.secondary{border:1px solid #111827;border-radius:8px;background:white;color:#111827;padding:11px 12px;font-weight:800;cursor:pointer}
.queue{margin:14px 0;max-height:160px;overflow:auto;border-top:1px solid var(--line)}.queue.empty{border:0;color:#9299a3;font-size:12px;padding:4px 0}.qitem{display:flex;justify-content:space-between;align-items:center;padding:10px 2px;border-bottom:1px solid var(--line);font-size:12px}.qitem strong{display:block;max-width:330px;overflow:hidden;text-overflow:ellipsis}.qitem small{color:var(--muted)}.remove{border:0;background:transparent;font-size:18px;color:#8d949d;cursor:pointer}.primary{width:100%;border:0;border-radius:9px;background:#111827;color:white;padding:13px;font-weight:800;cursor:pointer}.primary:disabled{opacity:.35;cursor:not-allowed}.progress{font-size:12px;color:var(--muted);margin-top:10px;min-height:16px}
.results{display:grid;gap:14px;margin-top:20px}.result{background:white;border:1px solid var(--line);border-radius:14px;padding:20px}.result-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px}.score{font-size:36px;font-weight:850;letter-spacing:-.05em}.score small{font-size:14px;color:var(--muted)}.filename{font-size:12px;color:var(--muted);margin-top:3px}.outcome{font-size:11px;font-weight:800;background:var(--soft);border-radius:999px;padding:7px 10px}.outcome-box{margin-top:16px;border:2px solid #111827;border-radius:10px;background:#fff;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;gap:14px}.outcome-box span{font-size:10px;text-transform:uppercase;font-weight:900;letter-spacing:.08em;color:var(--muted)}.outcome-box strong{font-size:22px;line-height:1.15;text-align:right}.metadata-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-top:16px}.metadata-grid div{background:#fbfbfc;border:1px solid var(--line);border-radius:8px;padding:9px 10px}.metadata-grid span{display:block;color:var(--muted);font-size:10px;text-transform:uppercase;font-weight:800}.metadata-grid strong{display:block;margin-top:3px;font-size:13px}.metadata-note{margin:10px 0 0;color:var(--muted);font-size:12px}.score-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:16px 0}.metric{padding:10px;background:#f8f9fa;border-radius:8px}.metric span{display:block;color:var(--muted);font-size:10px}.metric strong{font-size:18px}.coach{display:grid;grid-template-columns:1fr 1fr;gap:14px}.coach-box{border-top:1px solid var(--line);padding-top:12px}.coach-box h4{font-size:11px;text-transform:uppercase;letter-spacing:.08em;margin:0 0 8px}.coach-box p,.coach-box li{font-size:13px;line-height:1.5}.next{grid-column:1/-1;background:#111827;color:white;border-radius:10px;padding:14px 16px}.next h4{color:#b9c2ce}.next p{margin-bottom:0}.error{border-color:#f0c4bd;background:#fff8f6}.error strong{color:#b42318}
.hidden{display:none!important}.history-row{display:grid;grid-template-columns:120px 1fr .8fr .9fr 60px 170px 100px 60px;gap:10px;padding:12px 0;border-bottom:1px solid var(--line);font-size:12px;align-items:center;min-width:900px}.history-row.header{font-size:10px;font-weight:800;color:#77808e;text-transform:uppercase}.link-btn{border:0;background:none;text-align:right;text-decoration:underline;cursor:pointer;font-weight:700}dialog{width:min(980px,92vw);border:0;border-radius:14px;padding:28px;box-shadow:0 30px 90px rgba(0,0,0,.25)}dialog::backdrop{background:rgba(10,16,26,.65)}.close{position:absolute;right:16px;top:12px;border:0;background:transparent;font-size:26px;cursor:pointer}.detail-actions{display:flex;justify-content:flex-end;margin:0 34px 12px 0}.detail-actions .primary{width:auto}.transcript{white-space:pre-wrap;background:#f7f8f9;padding:16px;border-radius:10px;max-height:320px;overflow:auto;font-size:12px;line-height:1.5}.transcript-large{max-height:72vh;font-size:13px}
.transcript-page{background:#fff}.transcript-topbar{position:sticky;top:0;z-index:2;background:#111827;color:white;padding:14px 18px;display:flex;justify-content:space-between;align-items:center}.transcript-topbar h1{font-size:18px;margin:2px 0 0}.transcript-shell{padding:18px}.transcript-meta{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:14px}.transcript-meta span{border:1px solid var(--line);border-radius:8px;padding:9px 10px;background:#fbfbfc;font-size:12px;font-weight:750}.transcript-popout{max-height:none;min-height:calc(100vh - 170px);font-size:14px;line-height:1.65}
.transcript-side-panel{position:fixed;top:96px;left:calc(100vw - 600px);z-index:30;width:540px;height:78vh;min-width:360px;min-height:320px;max-width:92vw;max-height:88vh;background:white;border:1px solid var(--line);border-radius:10px;box-shadow:0 24px 80px rgba(16,24,40,.24);display:flex;flex-direction:column;resize:both;overflow:hidden}.side-panel-head{background:#111827;color:white;padding:12px 14px;display:flex;justify-content:space-between;align-items:center;cursor:move;user-select:none}.side-panel-head h3{margin:2px 0 0;font-size:17px}.close-side{border:0;background:transparent;color:white;font-size:28px;cursor:pointer}.transcript-side-panel .transcript-meta{padding:14px 14px 0;margin:0}.side-transcript{margin:14px;max-height:none;flex:1;overflow:auto;font-size:13px;line-height:1.6}.dragging-panel{opacity:.96}
@media(max-width:1000px){.kpi-grid{grid-template-columns:repeat(2,1fr)}.reporting-filters,.report-grid{grid-template-columns:1fr 1fr}}
@media(max-width:800px){.grid,.coach,.setup-panel,.key-form,.paste-actions,.metadata-grid,.registration-grid,.reporting-filters,.report-grid,.lead-quality-grid,.calibration-layout,.calibration-outcomes,.scoring-exclusion,.drop-reason{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.intro{display:block}.score-grid{grid-template-columns:1fr 1fr}.kpi-grid{grid-template-columns:1fr}.history-row,.rep-row{grid-template-columns:1fr 1fr}.history-row.header,.rep-row.header{display:none}.topbar{padding-inline:20px}.shell{padding:20px}.next{grid-column:auto}.transcript-side-panel{left:12px;top:82px;width:calc(100vw - 24px);height:70vh}.transcript-side-panel .transcript-meta{grid-template-columns:1fr}}